General principle
RankUp sells digital services. Refunds are reviewed based on the service type, work already delivered, time already spent, third-party costs, and any mandatory consumer rights that apply in the buyer's country.
Refunds
Refund Policy
How cancellations, delivery issues, subscriptions, and refund requests are handled for RankUp digital services.
Before work starts
If a client pays for a service and requests cancellation before RankUp has started analysis, planning, production, or scheduled work, RankUp may issue a full or partial refund after payment-provider fees and non-recoverable costs are reviewed.
After work starts
Once analysis, implementation, design, reporting, maintenance, or support work has started, delivered work and time already spent are normally not refundable. If the remaining scope has not started, a partial refund or credit may be considered.
Delivery problems
If RankUp cannot deliver the agreed service because of a RankUp-side technical issue or unreasonable delay, the client can request a correction, replacement delivery, service credit, or refund for the undelivered part of the service.
Maintenance subscriptions
Monthly maintenance plans can be cancelled before the next renewal period. Cancellation stops future billing, but the active billing period is not automatically refunded once maintenance access, monitoring, updates, or support have started.
Client-side delays
Refunds are not normally issued when delivery is blocked by missing client content, missing approvals, unavailable hosting/admin access, third-party account restrictions, or changes requested after scope confirmation.
How to request a refund
Send the order email, service name, payment date, reason for the request, and preferred resolution to contact@rankup.cloud. RankUp aims to respond within 2 business days.
Paddle payments
If payment is processed by Paddle, Paddle may act as Merchant of Record and may apply its buyer terms and refund process in addition to this supplier policy. Buyers can also use Paddle buyer support from the receipt or checkout emails.
Need help?
Contact support before opening a dispute
Most delivery or billing questions can be resolved faster with the order email and service name.